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Terms and conditions


Terms and Conditions

SCOOPS Plumbing & Heating  

Terms and Conditions

  1. For the purpose of these terms and conditions the following words shall have the following meanings. 

  • A: “The Company” shall mean SCOOPS Plumbing & Heating 
  • B: “The Customer” shall mean the person or organisation for whom the company agrees to carry out works and / or supply materials.
  • C: “The Operative” shall mean the representative appointed by the company.

  1. The company reserves the right to refuse to undertake or decline work at it’s own discretion. Where the company agrees to carry out works for the customer then such works shall be carried out by the operative who shall be selected by the company at its absolute discretion.
  2. Jobs on hourly / half hourly rate. The total charge tot he customer shall consist of the materials supplied by the company to the customer and the amount of time spent by the operative in carrying out works for the customer (to include all reasonable time spent obtaining materials not carried for the customer) charged in accordance with the companies hourly / half hourly rates. The customer shall only be charged for time spent related to the customers work.

  • a: material collection
  • i. Time must be kept to a minimum and the customer must be informed wherever possible when the opera leaves the premises. 
  • ii. If the collection time is likely to be more than an hour the customer must be informed.
  • iii. Only one operative is allowed to leave to collect parts.

  1. Quoted / fixed price work shall be given as a firm cost not withstanding manifest errors which shall be exempted and shall include labour and materials.
  2. The company shall not be under any obligation to provide an estimate to the customer and shall only be bound (subject to hereinafter) by estimates given in writing to the customer and signed by a duly authorised representative of the company. The company shall not be bound by any estimate given or in which manifest errors occur.
  3. Invoices are due for repayment immediately upon delivery to the customer. Invoice which remain unpaid (wether wholly or in part) shall carry interest at the rate of 4% over the base rate from time to time of the company’s banker until the company receives a payment in full. 
  4. Where the dates and / or time for works carried out is agreed by the company with the customer then the company shall use its best endeavours to ensure the operative shall attend on the date and time agreed. However the company accepts no liability in respect of non attendance on site by the operative or for the late or non delivery of materials.
  5. Where a written estimate has been supplied to the customer the total charge to the customer referred to in the estimate may be revised in the following circumstances.

  • A; if after submission of the estimate the customer instructs the company (orally or in writing) to carry out additional works not referred to in the estimate.
  • B; if after submission of the estimate there is an increase in the price of materials.
  • C; if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared. 
  • D; if after submission of the estimate it is discovered that there was a manifest error when the estimate as prepared.

  1. The customer shall incur personal lability to discharge the company’s account unless disclosed at the time of instructing the company to carry out work and / or supply materials that they are acting for a third party (including but not limited to a Ltd company or partnership) and (when the customer has received a written estimate) the name of the third party appears on the estimate
  2. If the customer shall cancel their instruction prior to any works being carried out all materials supplied then the customer shall be liable to pay the company for any time spent and materials purchased by the company together with the profit the would have been made by the company had the work been carried out and or materials supplied in accordance with such instructions.

  • i; on estimates for works over £500 a nonrefundable deposit of 50% of the estimate (either written or oral) shall be paid upon booking of works.

  1. If after the company have carried out the works the customer is not wholly satisfied with the works then the customer shall give notice in writing within 30 days to the company and shall afford the company the opportunity of inspecting such works and where appropriate shall afford the company the opportunity to carry out any necessary remedial works. The customer accepts that failure to notify the company as aforesaid then the company shall not be liable in respect of any defects in the works carried out. The customer agrees to allow the companies insurers to inspect any works carried out by the company to the customer.
  2. The guarantee will be for labour only in respect of faulty workmanship and for 100 days fro the date of completion, with the manufacturers warranty in force. The guarantee will become null and void if the work / appliance supplied by the company is

  • A; subject to misuse or negligence
  • B; repaired, modified or tampered with by anyone other than an operative of the company.
  • C; where the company carried out work for the customer using materials supplied by the customer , no warranty is given to the merchantability, fitness for purpose or otherwise of such materials and the company accepts no liability in respect thereof. 

  1. The company will not guarantee any work in respect of blockages in waste and drainage systems etc. The company will not guarantee any work undertaken on instruction from the customer and against the the written or verbal advise of the operative. Work is guarantee only in respect of work directly undertaken by the company and payment in full has been made. Any non related faults or faults arising from recommend work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the operative has notified the customer either verbally or in writing of any related work which required attention. The customer shall be solely liable for any hazardous situation in respect of any gas safety warning notice issued.
  2. Where the company agrees to carry out works on installations of inferior quality or over ten years old at tat date, no warranty is given in respect of such works and the company accepts no liability in respect to the effectiveness of such works or otherwise.
  3. The company shall be entitled to fully recover cost or damages from any operative / contractor whose negligence or faulty workmanship in the company being made liable for those damages or rectification of the works.
  4. These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except and instrument in writing signed by a duly authorised representative of the company and by the customer, further these terms and conditions shall prevail over any terms and conditions used by the customer or contained or set out in any documentation sent by the customer to the company. By entering into a contract with the company the company agrees irrevocably to waive the application of any such terms and conditions.
  5. Title to any goods supplied by the company shall not pass to the customer but shall be retained by the company until the customer has made payment in full for such goods to the company. Until such time as the title of such goods has passed to the customer:-

  • i; the company shall have absolute authority to retake, sell or otherwise deal with or dispose of any part of such goods in which title remains vested in the company.
  • ii; for the purpose specified in (i) above, the company or any of its agents or authorised representatives shall be entitled at anytime and without notice to enter upon any premises in which goods or any part thereof are installed, stored or kept, or are reasonably believed to be.
  • iii; the company shall be entitled to seek a court injunction to prevent the customer from selling, transferring or otherwise disposing of such goods. Not withstanding the forgoing, risk in such goods shall pass on delivery of the same to the customer, and until such time as title in such goods has passed to the customer. The customer shall ensure such goods to their replacement value and the company shall forthwith, upon request, provide the company with a certificate or other evidence of such insurance.

  1. The company shall not be liable for any delay or for the consequences of any delay on performing any of its obligations if any such delays. Is due to any cause what so ever beyond reasonable control and the company shall be entitled to a reasonable extension of time for performing such obligations 
  2. The company shall only be liable for rectifying works completed by the company and the customer shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.

These terms and conditions and all contracts awarded between the company and the customer shall be governed and constructed with English law and shall be subject to the exclusive jurisdiction of English law.

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